COVID-19 Update June 17, 2020

As you know, Michigan has moved into Stage 4 of the Michigan Safe Start Plan. Although many restrictions have been lifted and some businesses have begun their reopening plans, long-term care facilities are still required to restrict visitors and group interactions within our communities. The Governor has extended our restrictions through July 12 (executive order No. 2020-123). In order to mitigate the spread of COVID-19 and to protect your loved ones we will continue to restrict visitation as we are instructed by the state.

We know you are concerned about your loved one and that you want to be able to see them again; we want that too. Ensuring residents are cared for in a safe and healthy environment is our first priority. The COVID-19 pandemic has turned our world upside down. During this time, it brings our enduring priorities into focus: to deliver exceptional care and maintain a safe environment for our residents and employees. 

What is happening NOW

To protect our vulnerable residents, we continue the following aggressive actions to reduce the risk of COVID-19 in our residents and staff:

  • We are limiting resident activities within the facility. Group activities and group gatherings remain suspended. In their place, residents are receiving personalized in-room visits and enjoying other socially distanced activities.
  • Frequent environmental disinfection work, especially focused on sanitation of hard and often-touched surfaces. Our infection prevention team continues providing frequent education and guidance to all staff and residents. In an extra effort to keep our residents and employees safe during the COVID-19 pandemic, the entire community was cleaned with the Biomist Sanitizing System. This system is an FDA-approved, alcohol-based solution that kills germs on contact. All common areas, resident rooms, furniture, and medical equipment were treated.
  • Visitation remains restricted except for specific situations, such as end of life. We are following guidance from the CDC as a necessary action to protect the health of our residents. Those who are permitted to enter the building will be required to limit their visit to a designated area within the building, wear a face mask, and frequently clean their hands.
  • We are monitoring health care personnel and residents for symptoms. Residents, employees, and critical health care staff continue to be screened twice daily for fever and other signs of illness. Our goal is to quickly identify ill residents and implement additional infection prevention activities. If ill residents are identified, they will be isolated in their rooms, monitored closely, and asked to wear a mask while we obtain testing. If ill employees are identified, they are asked to isolate at home and obtain testing, following the health department and CDC guidelines. As testing capability has increased in Michigan, it has become much easier for our staff to be allowed to get tested.
  • We have also implemented universal face mask use for all who enter the facility. Employees and any other individuals who enter the facility are wearing face masks the entire time they are in the facility. We encourage our residents to also wear face mask if they leave their rooms, in addition to frequent hand hygiene and social distancing.

Isolation protocols for those with symptoms

We have established isolation protocols for residents who show symptoms that would suggest COVID-19. Those residents with signs for this disease are tested and even after a negative test result is received, the resident remains isolated until symptom-free.

What you can expect through the foreseeable future

Our leadership and staff and the Health Department will continue to work diligently together to ensure that effective infection prevention measures are implemented and maintained. We will also ensure that our staff supplies are well-stocked with personal protective equipment (PPE). We are staying up to date with the CDC recommendations as they may continue to change.

We are here to ensure the best possible quality of life for those we serve. We know how important it is to remain connected with each other and to express love. Feel free to contact us, by phone or email, to schedule video chats or phone calls with loved ones.

To receive important updates, please make sure we have your current contact information. We also strongly advise you to sign up for our email communication below, and to follow us on Facebook. If you want to hear up-to-date information, call our COVID-19 Information Hotline at (844) 413-2879. If you have further questions, please call us on our main line at (269) 684-1111.